Ordering & delivery
How to order
Most of our orders start as a message. There's no cart to fight with — you tell us what you'd like, we confirm it's here, and we send you a secure link to pay.
Send us the piece
Every product page has an Order on WhatsApp button. Tap it and your message arrives pre-filled with the item and a link — no typing out descriptions. You can also just send a screenshot from Instagram; we recognise our own work.
We confirm and quote
We check the piece is in the studio, answer questions about size, fabric or colour, and quote courier delivery. International shipping is priced on weight and dimensions once we know where it's going.
You get a secure payment link
We send a link from our payment provider. You pay by card or instant EFT on their secure page. No card details are ever entered on this website, or seen by us.
We dispatch within 24 hours
Once payment clears, your order goes out by door-to-door courier and you get a tracking number.
Common questions
- Can I pay by EFT directly?
- Yes. Ask when you message and we'll send banking details instead of a payment link.
- Do you ship internationally?
- We do. Shipping is calculated from the weight and size of the parcel, so it's quoted after we confirm your order rather than at the point of ordering.
- How long does delivery take?
- Orders are dispatched within 24 hours of payment clearing. Door-to-door courier within South Africa typically takes two to four working days.
- Something arrived damaged.
- Message us with a photo within seven days and we'll replace it or refund you.
- Do you do gift cards?
- Yes — message us with the amount and the recipient, and we'll issue one.